Outage in Evalink

Slow Workflow Assignment

Resolved Minor
May 07, 2025 - Started 8 months ago - Lasted 27 minutes
Official incident page

Incident Report

During the deployment of our patch 2.15.1 there was elevated load on the workflow service - which caused longer than usual workflow creation times between 14:35 and 14:43 CET, in some cases having the operation to assign the alarm to a workflow fail. The rest of the system and alarm reception / processing wasn't affected. This was caused by an improvement that we're doing to prevent duplicate alarm assignment in specific timings, depending on how much data some customers have it caused the assignment operation to timeout in the duplicate check.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/07/2025 12:56PM

During the deployment of our patch 2.15.1 there was elevated load on the workflow service - which caused longer than usual workflow creation times between 14:35 and 14:43 CET, in some cases having the operation to assign the alarm to a workflow fail. The rest of the system and alarm reception / processing wasn't affected.

This was caused by an improvement that we're doing to prevent duplicate alarm assignment in specific timings, depending on how much data some customers have it caused the assignment operation to timeout in the duplicate check.

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