Outage in Eventive

Return of elevated DRM license key delivery failures

Resolved Minor
December 07, 2021 - Started almost 4 years ago - Lasted 4 months
Official incident page

Incident Report

We are again observing an increase in DRM license key delivery failures. A current widespread Amazon Web Services outage impacting platforms including Disney+, Netflix, and others, is also affecting the Eventive DRM licensing system. Viewers may be unable to view protected content. This incident will remain open until the issue is exhaustively confirmed resolved by AWS.
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Latest Updates ( sorted recent to last )
RESOLVED almost 4 years ago - at 12/08/2021 12:05AM

This incident has been resolved.

MONITORING almost 4 years ago - at 12/08/2021 12:05AM

The incident has been resolved. Playback success has returned to normal levels, and AWS has confirmed a resolution of the underlying networking issue.

INVESTIGATING almost 4 years ago - at 12/07/2021 09:17PM

We are again observing an increase in DRM license key delivery failures. A current widespread Amazon Web Services outage impacting platforms including Disney+, Netflix, and others, is also affecting the Eventive DRM licensing system. Viewers may be unable to view protected content. This incident will remain open until the issue is exhaustively confirmed resolved by AWS.

Latest Eventive outages

Elevates Payment Intent Failure Rates - 10 months ago
Virtual content transcode failures - about 2 years ago
Platform outage - about 3 years ago
Eventive platform outage - over 3 years ago
Premium Livestream issues - over 3 years ago

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