Outage in Eversend

KES Wallet Top-Ups Unavailable

Resolved Major

May 30, 2025 - Started 10 months ago - Lasted about 7 hours
Official incident page

Incident Report

We’re currently experiencing an issue affecting top-ups to KES wallets via M-Pesa. Customers are unable to add money to their KES wallets at this time. Our engineering team is actively working with our partners to resolve the issue. Please note: All other Eversend services remain fully operational. We’ll continue to share updates, and we sincerely apologize for the inconvenience and appreciate your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 05/30/2025 02:54PM

This incident has been resolved.

IDENTIFIED 10 months ago - at 05/30/2025 07:29AM

We’re currently experiencing an issue affecting top-ups to KES wallets via M-Pesa. Customers are unable to add money to their KES wallets at this time. Our engineering team is actively working with our partners to resolve the issue.

Please note: All other Eversend services remain fully operational.

We’ll continue to share updates, and we sincerely apologize for the inconvenience and appreciate your patience.

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