Dubber - Intermittent Call Recording Issue

We will now close this incident off as Evolve IP has not received any further issues from partners.

Please see the latest update from Dubber this morning:

For most customers the issue has been resolved with a smaller subset still experiencing intermittent issues. We are continuing to investigate this in conjunction with Microsoft.

Please let Evolve IP aware if you are still experiencing issues.

Dubber have confirmed they are now receiving reports of the issue being resolved across some of the affected customers.

Please can you now test and confirm this is now working as expected.

Dubber have informed Evolve IP of an intermittent issue affecting some UK customers regarding call recording:

"A small number of customers are experiencing an intermittent issue with calls not being recorded on Microsoft Teams in the Dubber UK1 region. Dubber is continuing to work to determine the root cause and a fix for the problem."

This may only affect a small number of partners. We will continue to liaise with Dubber to provide an update asap.