Outage in Exact System

Error message when updating Exact Globe(+) and Exact Synergy (EG+)

Resolved Minor

March 20, 2023 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Currently it is not possible to update Exact Globe, Exact Globe+ and Synergy. After entering the credentials the message "Please check that you entered the correct web site for file download, and the correct user name and password to access this web site" or "Your connection isn't private" is shown. We are working hard to resolve this as soon as possible. We apologize for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 03/20/2023 09:55AM

This incident has been resolved.

MONITORING about 3 years ago - at 03/20/2023 09:37AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 03/20/2023 07:31AM

Currently it is not possible to update Exact Globe, Exact Globe+ and Synergy.

After entering the credentials the message "Please check that you entered the correct web site for file download, and the correct user name and password to access this web site" or "Your connection isn't private" is shown.

We are working hard to resolve this as soon as possible. We apologize for the inconvenience.

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