Outage in Exact System

Scanservice results are delayed - EOL BE

Resolved Minor
April 11, 2023 - Started over 2 years ago - Lasted 3 days
Official incident page

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Outage Details

We are noticing that the scans uploaded by our customers are taking longer than expected to return a result. We are currently investigating the cause of this issue. Please refrain from uploading your documents to the scanservice again. We will update you on the progress of this issue on this page. Our apologies for the inconvenience.
Components affected
Exact System Mijn [Kantoor] Exact System Boekhouden Exact System Scan & Herken Exact System Uren & Facturen Exact System Project Management Exact System Accountancy Exact System Exact bouw7 Exact System Productie Exact System Handel
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/14/2023 11:11AM

This incident has been resolved. All scans are being processed as normal. Our apologies for the inconvenience caused.

INVESTIGATING over 2 years ago - at 04/11/2023 01:17PM

We are continuing to investigate this issue. Rest assured that all uploaded scans will be processed in due time, though we cannot specify an exact time yet. Again, our apologies for the inconvenience.

INVESTIGATING over 2 years ago - at 04/11/2023 11:19AM

We are noticing that the scans uploaded by our customers are taking longer than expected to return a result. We are currently investigating the cause of this issue. Please refrain from uploading your documents to the scanservice again. We will update you on the progress of this issue on this page. Our apologies for the inconvenience.

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