Outage in Exact System

Exact Cloud Services, Black screen/ Citrix login errors

Resolved Minor
January 10, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

When logging in the hosted desktop you may experience a black screen. We are investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/10/2024 10:43AM

This incident has been resolved.

MONITORING over 1 year ago - at 01/10/2024 08:18AM

The issue is resolved. When still experiencing a black screen you'll need to shut down the session and login again. We are monitoring the solution.

IDENTIFIED over 1 year ago - at 01/10/2024 07:52AM

The issue has been identified and a fix is being implemented. Logging off and on from the session mostly resolves the issue.

INVESTIGATING over 1 year ago - at 01/10/2024 07:51AM

When logging in the hosted desktop you may experience a black screen. We are investigating the issue.

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