Outage in Exact System

All Products - OEI Login not available (Global)

Resolved Major
January 21, 2024 - Started 10 months ago - Lasted 1 day
Official incident page

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Outage Details

Due to an outage at Microsoft Azure, OEI users are unable to log in at the moment. The issue has been identified and a fix is being implemented. We will post news on this page as soon as more information becomes available. Our apologies for the inconvenience.
Components affected
Exact System Boekhouden Exact System Uren & Facturen Exact System Accountancy Exact System Productie Exact System Mijn[Kantoor] Exact System Exact API Exact System Accountancy Exact System Salaris voor bedrijven Exact System Handel Exact System Mijn [Kantoor] Exact System Scan & Herken Exact System Exact bouw7 Exact System Handel Exact System Salaris voor Accountancy Exact System Productie Exact System Exact bouw7 Exact System Uren & Facturen Exact System Support department Exact System Scan & Herken Exact System Digitale Brievenbus Exact System Support department Exact System Project Management Exact System Boekhouden Exact System Exact API
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/22/2024 08:22AM

The issue has now been resolved. It is possible access all products again. Our apologies for the inconvenience.

MONITORING 10 months ago - at 01/21/2024 01:31PM

All Boekhoudgemak/Multivers customers are once again able to access their product. With this last fix, all customers are able to use their Exact products once more without issue. We will keep monitoring the situation.

IDENTIFIED 10 months ago - at 01/21/2024 12:08PM

As a Boekhoudgemak/Multivers customer you may still encounter issues with their product. We have identified this issue and are working on a solution. As soon as the solution is deployed we will post an update on this page.

IDENTIFIED 10 months ago - at 01/21/2024 08:45AM

All users that have migrated to OEI are able to log in again. We are continuing to monitor the situation.

IDENTIFIED 10 months ago - at 01/21/2024 08:31AM

As of right now, all Premium users are also not able to log in. All Premium users attempting to log in are given an error telling you that the login page is unavailable. We are continuing to work on a solution.

IDENTIFIED 10 months ago - at 01/21/2024 07:34AM

Due to an outage at Microsoft Azure, OEI users are unable to log in at the moment. The issue has been identified and a fix is being implemented. We will post news on this page as soon as more information becomes available. Our apologies for the inconvenience.

Latest Exact System outages

All Products - Support not reachable through phone (Global) - about 10 hours ago
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Exact Bouw - Performance issues in Exact Bouw (NL/BE) - 2 days ago
Exact Proquro - Invoices that go to the inbox are not received. - 3 days ago
Exact Online - Uploaded scans remain 'in progress' longer than expected (BE) - 4 days ago

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