Outage in Exact System

Globe/Compact - Unable to email using the New Outlook.

Resolved Minor
January 22, 2024 - Started over 1 year ago - Lasted 11 days
Official incident page

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Outage Details

Using the New Microsoft Outlook (Version 1.2024.103.100) it is not possible to sent emails from Exact Globe+, Exact Globe Next and Exact Compact+. We are currently investigating the issue. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/02/2024 02:58PM

The issue has been resolved. Workaround will be provided through customer portal.

INVESTIGATING over 1 year ago - at 01/22/2024 01:10PM

As a workaround, the following steps can be followed:

Workaround for Globe+/Compact+:

- In Outlook, in the top right corner, toggle the switch "New Outlook" off.
- Restart Globe+.
- The email functions will now work again.

Workaround for Globe Next.

- In Outlook, in the top right corner, toggle the switch "New Outlook" off.
- In Outlook, go to "file, options, add-ins".
- At the bottom of the screen at "Manage: COM Add-ins" click "Go".
- Disable the add-in "Exact Globe Next Documents Add-in".
- Click "OK".
- Restart Outlook.
- In Outlook go back to "file, options, add-ins" and follow the same steps, this time enabling the add in.
- Start Globe Next. The email functions will now work again.

INVESTIGATING over 1 year ago - at 01/22/2024 09:15AM

Using the New Microsoft Outlook (Version 1.2024.103.100) it is not possible to sent emails from Exact Globe+, Exact Globe Next and Exact Compact+. We are currently investigating the issue. Our apologies for the inconvenience.

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