Outage in Exact System

Exact Online - Creation of new accounts with Graydon unavailable (BE)

Resolved Minor
October 03, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

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Outage Details

You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. Graydon has identified the issue and is working on a solution. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/03/2025 01:48PM

This issue has been resolved.

MONITORING 3 days ago - at 10/03/2025 11:41AM

Graydon has implemented a fix and we are monitoring the results.

IDENTIFIED 3 days ago - at 10/03/2025 11:27AM

You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. Graydon has identified the issue and is working on a solution. Our apologies for the inconvenience.

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