Outage in Exact System

Issues with Rabobank PSD2 link (NL)

Resolved Minor

February 23, 2024 - Started about 2 years ago - Lasted 1 day
Official incident page

Incident Report

It is possible that the Rabobank statements are not delivered yet. This affects the RaboBoekhoudkoppeling as well as the Rabobank PSD2 bank link. Please abstain from manually importing the statements. We are currently investigating this issue. Our apologies for the inconvenience.

Components affected

Exact System Boekhouden

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/24/2024 01:58PM

All missing bank files have since been delivered. Our apologies for the inconvenience.

MONITORING about 2 years ago - at 02/23/2024 04:49PM

A fix has been implemented to make sure that all missing transactions will be delivered on Saturday 24-02-2024 in the morning. We will continue to monitor the situation.

IDENTIFIED about 2 years ago - at 02/23/2024 10:22AM

Update: investigation showed that only Rabobank PSD2 links in which multiple bank accounts are linked within one consent group are affected. We are working with Rabobank to retrieve all missing transactions as soon as possible. Please refrain from manually importing statements as this might affect the chronological order of your entry numbers.

INVESTIGATING about 2 years ago - at 02/23/2024 08:34AM

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