Outage in Exact System

Exact Online - Uploaded scans not yet processed by scanning service (NL/BE)

Resolved Minor
April 24, 2024 - Started 8 months ago - Lasted 1 day
Official incident page

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Outage Details

You may experience that your uploaded documents to the scanning service are not processed. We are currrently investigating the issue. We will update this page when more information becomes available. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/25/2024 11:39AM

This issue has been resolved. All affected scans have since been repaired and delivered as entry proposals. Our apologies for the inconvenience.

MONITORING 8 months ago - at 04/24/2024 02:55PM

All affected scans have since been repaired and delivered as entry proposals. We are continuing to monitor the results. A permanent fix to prevent this from happening in the future is still in development.

IDENTIFIED 8 months ago - at 04/24/2024 07:00AM

The issue has been identified, and a fix is being developed. All affected scans will continue to have the Status "In progress" until this fix has been deployed. Please refrain from uploading any duplicate documents in the meantime.

INVESTIGATING 8 months ago - at 04/24/2024 05:58AM

You may experience that your uploaded documents to the scanning service are not processed. We are currrently investigating the issue. We will update this page when more information becomes available. Our apologies for the inconvenience.

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