Outage in Exact System

Exact Online - Uploaded scans not yet processed by scanning service (NL/BE)

Resolved Minor
April 24, 2024 - Started 7 months ago - Lasted 1 day
Official incident page

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Outage Details

You may experience that your uploaded documents to the scanning service are not processed. We are currrently investigating the issue. We will update this page when more information becomes available. Our apologies for the inconvenience.
Components affected
Exact System Exact API Exact System Exact bouw7 Exact System Uren & Facturen Exact System Scan & Herken Exact System Exact API Exact System Exact bouw7 Exact System Productie Exact System Accountancy Exact System Mijn[Kantoor] Exact System Scan & Herken Exact System Accountancy Exact System Handel Exact System Mijn [Kantoor] Exact System Productie Exact System Salaris voor bedrijven Exact System Salaris voor Accountancy Exact System Boekhouden Exact System Boekhouden Exact System Uren & Facturen Exact System Digitale Brievenbus Exact System Project Management Exact System Handel
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/25/2024 11:39AM

This issue has been resolved. All affected scans have since been repaired and delivered as entry proposals. Our apologies for the inconvenience.

MONITORING 7 months ago - at 04/24/2024 02:55PM

All affected scans have since been repaired and delivered as entry proposals. We are continuing to monitor the results. A permanent fix to prevent this from happening in the future is still in development.

IDENTIFIED 7 months ago - at 04/24/2024 07:00AM

The issue has been identified, and a fix is being developed. All affected scans will continue to have the Status "In progress" until this fix has been deployed. Please refrain from uploading any duplicate documents in the meantime.

INVESTIGATING 7 months ago - at 04/24/2024 05:58AM

You may experience that your uploaded documents to the scanning service are not processed. We are currrently investigating the issue. We will update this page when more information becomes available. Our apologies for the inconvenience.

Latest Exact System outages

All Products - Support not reachable through phone (Global) - about 10 hours ago
Exact Online – Item search gives no results (NL Premium) - 1 day ago
Exact Bouw - Performance issues in Exact Bouw (NL/BE) - 2 days ago
Exact Proquro - Invoices that go to the inbox are not received. - 3 days ago
Exact Online - Uploaded scans remain 'in progress' longer than expected (BE) - 4 days ago

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