Outage in Exact System

Exact Online – Scans remain ‘open’ or ‘in process’ (NL)

Resolved Minor
May 01, 2024 - Started 7 months ago - Lasted about 23 hours
Official incident page

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Outage Details

It is possible that your uploaded scans are processed with a delay. Scans are remaining 'open' or 'in process' at the scanning service. We are investigating the issue. As soon as an update will become available we will inform you through this page. Our apologies for the inconvenience.
Components affected
Exact System Scan & Herken
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/02/2024 11:30AM

This issue has since been resolved and files that are being sent are coming in again. If the mails that you have previously sent are not received, please send them again. Before resending we do advise you to check Documents > Scanning Service to see of your files have been processed. Our apologies for the inconvenience

IDENTIFIED 7 months ago - at 05/01/2024 01:56PM

The root cause has been identified. Scans will be processed with a delay. Please refrain from uploading the same files again to avoid duplicates. Our apologies for the inconvenience.

INVESTIGATING 7 months ago - at 05/01/2024 12:45PM

It is possible that your uploaded scans are processed with a delay. Scans are remaining 'open' or 'in process' at the scanning service. We are investigating the issue. As soon as an update will become available we will inform you through this page. Our apologies for the inconvenience.

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