Outage in Exact System

Exact Online - VAT overview does not show transactions (BE)

Resolved Minor
July 18, 2024 - Started 11 months ago - Lasted 5 days
Official incident page

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Outage Details

When navigating to [Financial - Taxes - VAT returns], you may experience that no transactions are shown in this overview, regardless of your used filters. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 07/23/2024 09:03AM

This issue has been resolved. The VAT overview is working as intended again. Our apologies for the inconvenience.

IDENTIFIED 11 months ago - at 07/22/2024 08:33AM

Due to technical issues, the implemented fix had to be rolled back. Your VAT overview will once again not show any transactions. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.

MONITORING 11 months ago - at 07/22/2024 08:32AM

The implemented fix has solved the issue. All VAT transactions are once again visible in the VAT Overview. Our apologies for the inconvenience.

MONITORING 11 months ago - at 07/22/2024 08:31AM

A fix has been implemented, and we are monitoring the results

IDENTIFIED 11 months ago - at 07/22/2024 08:30AM

The issue has been identified, and a fix is being developed.

Please note that you can still generate a VAT return without issue. Until this fix has been deployed, only the details of your created VAT returns are not available. All relevant data of your processed entries will still be taken into account when creating a VAT return.

INVESTIGATING 11 months ago - at 07/22/2024 08:30AM

When navigating to [Financial - Taxes - VAT returns], you may experience that no transactions are shown in this overview, regardless of your used filters. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

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