Outage in Exact System

Exact WinBooks - Exact WinBooks Connect performance issues (BE)

Resolved Minor
September 10, 2024 - Started about 1 year ago - Lasted 6 days
Official incident page

Incident Report

Creating invoices in an administration linked to Exact WinBooks Connect is taking longer than expected. You may receive an ‘operation timed out’ when creating invoices. Users might also have login issues or issues when sending invoices to their bookkeeping. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/16/2024 09:48AM

The incident has been resolved. All Connect functionalities are functioning without a delay again. Our apologies for the inconvenience.

IDENTIFIED about 1 year ago - at 09/11/2024 01:42PM

The issue has been identified and a fix is being implemented. You may still encounter slowness in the use of Connect. We are continuing to monitor the issue and are working on a permanent solution.

INVESTIGATING about 1 year ago - at 09/10/2024 10:47AM

Creating invoices in an administration linked to Exact WinBooks Connect is taking longer than expected. You may receive an ‘operation timed out’ when creating invoices. Users might also have login issues or issues when sending invoices to their bookkeeping. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

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