Outage in Exact System

Exact Online Payroll – The calculation of the pensionbase incorrect in PFZW calculations

Resolved Minor
January 22, 2025 - Started 5 months ago - Lasted 2 months
Official incident page

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Outage Details

In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 04/02/2025 08:07AM

The pension calculation in the PFZW-related employment conditions groups (NL-3501 tm NL-3518) has been adjusted. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation.
Our apologies for the inconvenience.

IDENTIFIED 5 months ago - at 01/22/2025 03:27PM

In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.

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