Outage in Exact System

Exact Online Payroll - HOP premium calculation not calculated under 18 and with a wrong employer base.

Resolved Minor
April 22, 2025 - Started about 1 month ago - Lasted 15 days
Official incident page

Need to monitor Exact System outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Exact System, and never miss an outage again.
Start Free Trial

Outage Details

In employment conditions group NL-3301 - CAO Horeca- en Aanverwante Bedrijf the components 3301-023 HOP-premie werkgever and 3301-022 HOP-premie are not calculated for employees under 18. The 3301-023 HOP-premie werkgever also calculates over a wrong base value. We are working on a solution. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 05/07/2025 08:12AM

The issues in the calculation of the HOP premium have been fixed. Our apologies for the inconvenience.

IDENTIFIED about 1 month ago - at 04/22/2025 02:34PM

In employment conditions group NL-3301 - CAO Horeca- en Aanverwante Bedrijf the components 3301-023 HOP-premie werkgever and 3301-022 HOP-premie are not calculated for employees under 18. The 3301-023 HOP-premie werkgever also calculates over a wrong base value. We are working on a solution. Our apologies for the inconvenience.

All Third-Party Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook