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Outage in Exact System

Exact Multivers - Not able to save phone number as MFA (NL)

Resolved Minor
April 24, 2025 - Started 12 months ago - Lasted 5 days
Official incident page

Incident Report

You may experience that you are not able to save your phone number while setting up your MFA for Multivers Online when you are migrated to AVD. We are investigating this issue. For now you can click on "I want to set another method - Ik wil een andere methode instellen" and use an e-mail address for this instead. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/29/2025 12:46PM

This issue has been resolved. You can use your phone number for the Multivers MFA . Our apologies for the inconvenience.

IDENTIFIED 12 months ago - at 04/29/2025 10:30AM

As a work around, you are able to set-up your phone as authenticator by visiting mysignins.microsoft.com and logging in. You are then able to set-up your phone for Multi-Factor Authentication. In the meantime Microsoft is working on a fix.

INVESTIGATING 12 months ago - at 04/24/2025 08:50AM

You may experience that you are not able to save your phone number while setting up your MFA for Multivers Online when you are migrated to AVD. We are investigating this issue. For now you can click on "I want to set another method - Ik wil een andere methode instellen" and use an e-mail address for this instead. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

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