Outage in Exact System

Exact API - Webhook messages are not processed in Exact Online for topic GLAccounts (NL)

Resolved Minor

April 28, 2025 - Started 12 months ago - Lasted 1 day
Official incident page

Incident Report

You may experience that webhook messages created for the topic GLAccounts are not processed in Exact Online since the 25th of April. As a workaround you can use the options provided by our Sync Financial/GLAccounts. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Components affected

Exact System Exact API

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/29/2025 12:05PM

The issue has been resolved. All webhook messages for topic GLAccounts are processed as intended again. Our apologies for the inconvenience.

MONITORING 12 months ago - at 04/29/2025 09:44AM

A fix has been implemented and we are monitoring the results. Webhooks related to the GLAccounts topic are operational again.

Due to the possibility that webhooks were not retrieved between April 25th and April 29th, we recommend performing a resynchronization of the GLAccounts.

/sync/Financial/GLAccounts:
https://start.exactonline.nl/docs/HlpRestAPIResourcesDetails.aspx?name=SyncFinancialGLAccounts

INVESTIGATING 12 months ago - at 04/28/2025 09:57AM

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