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Outage in Exact System

Exact Online - Pop-up with outstanding items when editing a bank statement (Global)

Resolved Minor
June 06, 2025 - Started 10 months ago - Lasted 6 days
Official incident page

Incident Report

You may get a pop-up with outstanding items when editing a bank statement. If you use tab or click on the field for 'Amount' a pop-up is shown with outstanding items, even though a G/L account is used which is not of the type Debtor/Creditor or the selected G/L account does not have the setting 'Matching' enabled. We have identified this issue and are currently working on a fix. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/12/2025 10:30AM

The issue has been resolved. The outstanding items pop up is working as intended again. Our apologies for the inconvenience.

MONITORING 10 months ago - at 06/12/2025 06:08AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 06/06/2025 09:04AM

You may get a pop-up with outstanding items when editing a bank statement. If you use tab or click on the field for 'Amount' a pop-up is shown with outstanding items, even though a G/L account is used which is not of the type Debtor/Creditor or the selected G/L account does not have the setting 'Matching' enabled. We have identified this issue and are currently working on a fix. Our apologies for the inconvenience.

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