Outage in Exact System

Exact Online - Creation of new accounts with Graydon unavailable (BE)

Resolved Minor
July 01, 2025 - Started 3 months ago - Lasted 2 days
Official incident page

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Outage Details

You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/03/2025 07:11AM

This issue has been resolved. It is possible to create new accounts with the Graydon functionality without unexpected errors again. Our apologies for the inconvenience.

MONITORING 3 months ago - at 07/02/2025 05:13AM

A fix has been implemented and we are monitoring the results

INVESTIGATING 3 months ago - at 07/01/2025 06:31AM

You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.

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