Outage in Exact System
Exact Online - Creation of new accounts with Graydon unavailable (BE)
Resolved MinorIncident Report
You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/03/2025 07:11AM
This issue has been resolved. It is possible to create new accounts with the Graydon functionality without unexpected errors again. Our apologies for the inconvenience.
MONITORING
10 months ago - at 07/02/2025 05:13AM
A fix has been implemented and we are monitoring the results
INVESTIGATING
10 months ago - at 07/01/2025 06:31AM
You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.
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