Outage in Exact System

Exact Online - Delay in processing of entry proposals scanning service (Global)

Resolved Minor

July 08, 2025 - Started 9 months ago - Lasted 6 days
Official incident page

Incident Report

You may experience a delay in processing uploaded documents. This delay may last more than 24 hours. To optimize processing, you can: - Submit smaller batches rather than large collections of documents. - Submit invoices separately whenever possible. - Submit documents of sufficient quality - preferably the original PDF files, not scans or photos. Please refrain from resubmitting already submitted documents. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/14/2025 08:34AM

This issue has been resolved. The proccessing of scans is no longer delayed. Our apologies for the inconvenience.

MONITORING 9 months ago - at 07/13/2025 10:33AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 07/08/2025 10:22AM

You may experience a delay in processing uploaded documents. This delay may last more than 24 hours. To optimize processing, you can:
- Submit smaller batches rather than large collections of documents.
- Submit invoices separately whenever possible.
- Submit documents of sufficient quality - preferably the original PDF files, not scans or photos.

Please refrain from resubmitting already submitted documents. Our apologies for the inconvenience.

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