Outage in Exact System

Exact Online Payroll – HOP premium base should not be influenced by pension in Horeca (NL)

Resolved Minor

August 08, 2025 - Started 8 months ago - Lasted 26 days
Official incident page

Incident Report

In employment conditions group NL-3301 Horeca- en Aanverwante Bedrijf, the HOP premium base should be calculated over the social security wage before pension calculation and not be influenced by the pension premium. We are working on a solution. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/03/2025 07:57AM

The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.

IDENTIFIED 8 months ago - at 08/27/2025 02:17PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 08/08/2025 11:25AM

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