Outage in Exact System

Exact Online Payroll - Minimum holiday pay not updated in pensionable salary in Metalektro (NL)

Resolved Minor

September 01, 2025 - Started 8 months ago - Lasted 30 days
Official incident page

Incident Report

In employment conditions group NL-1001 Metalektro, the minimum holiday is pay not updated in the pensionable salary calculation. For employees eligible for the minimum holiday pay, the pensionable salary is therefore too low. We are working on a solution. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/01/2025 08:18AM

The issues in the calculation have been fixed. Please create a correction request for employees previously calculated with wrong amounts. Our apologies for the inconvenience.

IDENTIFIED 7 months ago - at 09/29/2025 09:16AM

The issue has been identified and we are working on a solution. We will update this page as soon as more information becomes available.

INVESTIGATING 8 months ago - at 09/01/2025 10:48AM

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