Exact Online -   in e-mail subject when sending documents (Global)

This issue has been resolved. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

The issue is caused by reference fields in the subject of the e-mail text layout. To work around the issue, you can copy your e-mail text layout and remove the reference fields in the subject. When you leave the subject entirely empty you do get a reference number without extra characters as email subject. In the meantime we are working on a structural fix. As soon as the issue has been resolved, you can switch back to your original e-mail text layout.

It is possible that the e-mail subject has ‘& #160;’ in it when sending documents from Exact Online. This includes, but is not limited to invoices, quotations, sales orders, purchase orders, delivery notes and shop orders. We are investigating the issue. This page will be updated once more information becomes available. Our apologies for the inconvenience.