Outage in Exact System

Exact Online - Not able to use Serial numbers (US)

Resolved Minor

September 26, 2025 - Started 7 months ago - Lasted 3 days
Official incident page

Incident Report

You may experience that the Serial property has been disabled for the items in your company and that you are not able to assign Serial numbers in transactions. This issue only occurs in the US legislation of Exact Online. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/29/2025 02:29PM

This issue has been resolved and you are able to use Serial numbers again. Our apologies for the inconvenience.

MONITORING 7 months ago - at 09/29/2025 11:33AM

A fix has been implemented and we are monitoring the results. We will update this page as soon as more information becomes available.

IDENTIFIED 7 months ago - at 09/27/2025 09:00AM

The issue has been identified and we are working on a solution. We will update this page as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/26/2025 06:33PM

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