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Outage in Exact System

Exact Online – Error when processing purchase invoices (US)

Resolved Minor
October 02, 2025 - Started 7 months ago - Lasted 13 days
Official incident page

Incident Report

You may get an error ‘Error 2020: Required param missing, need to supply the required value for the API – Required parameter Line.DetailType is missing in the request’ when processing purchase invoices in the USA legislation of Exact Online. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/15/2025 10:36AM

This issue has been resolved and you will not face the error message when synchronizing purchase invoices or other type of entries via QuickBooks anymore. Our apologies for the inconvenience.

IDENTIFIED 6 months ago - at 10/06/2025 02:47PM

The issue for the other types of entries is identified and we are working on a solution. We will update this page as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/06/2025 02:24PM

The issue has been resolved for purchase invoices, but you might get the same error message when synchronizing other types of entries with QuickBooks. We are currently investigating the issue again and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

MONITORING 6 months ago - at 10/06/2025 11:13AM

We have implemented a fix and we are monitoring the results. We will update this page as soon as more information becomes available.

IDENTIFIED 7 months ago - at 10/02/2025 02:33PM

The issue has been identified and we are working on a fix.

INVESTIGATING 7 months ago - at 10/02/2025 09:06AM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 10/02/2025 08:58AM

You may get an error ‘Error 2020: Required param missing, need to supply the required value for the API – Required parameter Line.DetailType is missing in the request’ when processing purchase invoices in the USA legislation of Exact Online. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.

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