Outage in Exact System

All products - Not possible to login with One Exact Identity (Global)

Resolved Major
October 09, 2025 - Started 6 days ago - Lasted about 6 hours
Official incident page

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Outage Details

You may experience issues logging in to your Exact product with One Exact Identity. As soon as possible an update becomes available, we will update this page. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/09/2025 02:22PM

The issue has been resolved. It is possible again to login with One Exact Identity. Our apologies for the inconvenience.

MONITORING 6 days ago - at 10/09/2025 01:00PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 days ago - at 10/09/2025 12:33PM

The issue is caused by an outage at Microsoft Azure. Retrying may result in a successful login attempt. Microsoft is working on a fix.

INVESTIGATING 6 days ago - at 10/09/2025 08:36AM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 10/09/2025 08:19AM

You may experience issues logging in to your Exact product with One Exact Identity. As soon as possible an update becomes available, we will update this page. Our apologies for the inconvenience.

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