Outage in Exact System

All products - Not possible to login with One Exact Identity (Global)

Resolved Major
October 09, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

You may experience issues logging in to your Exact product with One Exact Identity. As soon as possible an update becomes available, we will update this page. Our apologies for the inconvenience.
Components affected
Exact System Exact bouw7 Exact System Mijn [Kantoor] Exact System Boekhouden

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/09/2025 02:22PM

The issue has been resolved. It is possible again to login with One Exact Identity. Our apologies for the inconvenience.

MONITORING about 1 month ago - at 10/09/2025 01:00PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 10/09/2025 12:33PM

The issue is caused by an outage at Microsoft Azure. Retrying may result in a successful login attempt. Microsoft is working on a fix.

INVESTIGATING about 1 month ago - at 10/09/2025 08:36AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 10/09/2025 08:19AM

You may experience issues logging in to your Exact product with One Exact Identity. As soon as possible an update becomes available, we will update this page. Our apologies for the inconvenience.

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