Outage in Exact System
Exact Online - Incorrect value in return box 5F in supplementary VAT return (NL)
Minor
October 10, 2025 - Started about 9 hours ago
Official incident page
Official incident page
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Outage Details
When creating a supplementary return, which is send through PKI or manual with an approval flow, the return box 5F does not take the amount already paid over the period in account. Please refrain from making a new supplementary VAT return. If you cannot wait, you can correct this issue manually by clicking on 'Edit' (upper right corner) and then add the amount in the return. We are working on a solution. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
INVESTIGATING
about 9 hours ago - at 10/10/2025 01:23PM
When creating a supplementary return, which is send through PKI or manual with an approval flow, the return box 5F does not take the amount already paid over the period in account. Please refrain from making a new supplementary VAT return. If you cannot wait, you can correct this issue manually by clicking on 'Edit' (upper right corner) and then add the amount in the return. We are working on a solution. Our apologies for the inconvenience.
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