Outage in Exact System

Exact Online - No empty Entry proposals created for documents that are uploaded via the Exact Online app (Global)

Minor
October 28, 2025 - Started about 10 hours ago
Official incident page

Incident Report

Currently, no empty Entry proposals are created for documents that are uploaded via the Exact Online app when the setting 'Send to scanning service automatically' is disabled in the company settings. We have identified the issue and we are working on a solution. For now, you can still create purchase entries for uploaded documents by opening the documents via the Documents tab in the Purchase overview. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 10 hours ago - at 10/28/2025 01:38PM

Currently, no empty Entry proposals are created for documents that are uploaded via the Exact Online app when the setting 'Send to scanning service automatically' is disabled in the company settings. We have identified the issue and we are working on a solution. For now, you can still create purchase entries for uploaded documents by opening the documents via the Documents tab in the Purchase overview. Our apologies for the inconvenience.

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