Outage in Exact System

Exact Online - No empty Entry proposals created for documents that are uploaded via the Exact Online app (Global)

Resolved Minor
October 28, 2025 - Started about 1 month ago - Lasted 13 days
Official incident page

Incident Report

Currently, no empty Entry proposals are created for documents that are uploaded via the Exact Online app when the setting 'Send to scanning service automatically' is disabled in the company settings. We have identified the issue and we are working on a solution. For now, you can still create purchase entries for uploaded documents by opening the documents via the Documents tab in the Purchase overview. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 11/10/2025 10:36AM

The issue has been resolved with the release of version 7.1.1 of the Exact Online app. If you update the app to version 7.1.1 on your device, empty Entry proposals will be created for documents that are uploaded via the Exact Online app when you disable the setting 'Send to scanning service automatically' in the company settings. Our apologies for the inconvenience.

MONITORING 28 days ago - at 11/10/2025 08:39AM

We have implemented a fix and we are monitoring the results.

IDENTIFIED about 1 month ago - at 10/28/2025 01:38PM

Currently, no empty Entry proposals are created for documents that are uploaded via the Exact Online app when the setting 'Send to scanning service automatically' is disabled in the company settings. We have identified the issue and we are working on a solution. For now, you can still create purchase entries for uploaded documents by opening the documents via the Documents tab in the Purchase overview. Our apologies for the inconvenience.

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