Outage in Exact System

All products - Automatic approval company screening for Peppol and PSD2 registration fails (Global)

Resolved Minor

November 07, 2025 - Started 4 months ago - Lasted 3 days
Official incident page

Incident Report

The automatic approval in the company screening to register for the Peppol network and/or PSD2 bank links currently fails. You will see an error message 'An error occured' and the option to try again, but to no avail. The registration will not be approved automatically, but needs to be approved manually from our side. This will take some time. No further action is required on your part at this moment. We will contact you if additional information is needed to complete the verification process. The issue does not affect products and/or countries that use the €0,01 payment for registering. We are investigating the issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/10/2025 10:16AM

The issue has been resolved. You will not see an error message again and currently pending registrations will be assessed by us. Our apologies for the inconvenience.

MONITORING 4 months ago - at 11/10/2025 08:58AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 11/07/2025 02:44PM

The automatic approval in the company screening to register for the Peppol network and/or PSD2 bank links currently fails. You will see an error message 'An error occured' and the option to try again, but to no avail. The registration will not be approved automatically, but needs to be approved manually from our side. This will take some time.

No further action is required on your part at this moment. We will contact you if additional information is needed to complete the verification process.

The issue does not affect products and/or countries that use the €0,01 payment for registering.
We are investigating the issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

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