Outage in Exact System
Exact Online My[Firm] - Line discounts shown for items in sales invoices (Global)
Resolved MinorIncident Report
You may experience that a line discount is shown for an item when the sales price of the item is changed in the sales invoice or when the linked VAT code of the item differs from the linked VAT code of the customer. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/18/2025 07:17AM
This issue has been resolved. The discount can now manually be added for each invoice line, and the discount always starts at 0%. Our apologies for the inconvenience.
IDENTIFIED
4 months ago - at 11/13/2025 09:20AM
You may experience that a line discount is shown for an item when the sales price of the item is changed in the sales invoice or when the linked VAT code of the item differs from the linked VAT code of the customer. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
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