Outage in Exact System

Exact Online - Creation of new accounts with Graydon unavailable (BE)

Resolved Minor
November 18, 2025 - Started about 13 hours ago - Lasted about 1 hour
Official incident page

Incident Report

You may experience issues when creating new accounts with the Graydon functionality. This is caused by the global Cloudflare outage. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. After the Cloudflare outage has been resolved you will be able to use this functionality again. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 11/18/2025 03:25PM

This issue has been resolved. Our apologies for the inconvenience.

INVESTIGATING about 13 hours ago - at 11/18/2025 02:08PM

You may experience issues when creating new accounts with the Graydon functionality. This is caused by the global Cloudflare outage. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. After the Cloudflare outage has been resolved you will be able to use this functionality again. Our apologies for the inconvenience.

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