Outage in Exact System
Exact Online My[Firm] - VAT codes of the type 'Including' used in a sales invoice will be automatically adjusted to excluding VAT (Global)
Minor
November 20, 2025 - Started about 7 hours ago
Official incident page
Official incident page
Incident Report
You may experience issues with the price automatically being adjusted to excluding VAT when using a VAT code of the type 'Including' in sales invoices. This only affects invoices created in My[Firm]. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
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IDENTIFIED
about 7 hours ago - at 11/20/2025 08:44AM
You may experience issues with the price automatically being adjusted to excluding VAT when using a VAT code of the type 'Including' in sales invoices. This only affects invoices created in My[Firm]. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
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