Outage in Exact System
Exact Online - Bottom part of scanned document is cropped in Exact Online app version 7.1.3 (Global)
Minor
November 26, 2025 - Started about 2 hours ago
Official incident page
Official incident page
Incident Report
Documents that are scanned using the Exact Online mobile app version 7.1.3 may be cropped. The bottom part of your document is not completely visible due to this issue.
To work around this issue you can use the ‘Take Picture’ functionality instead of the ‘Scan’ functionality. We are investigating the issue. As soon as more information is available we will update this page. Our apologies for the inconvenience.
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INVESTIGATING
about 2 hours ago - at 11/26/2025 01:07PM
Documents that are scanned using the Exact Online mobile app version 7.1.3 may be cropped. The bottom part of your document is not completely visible due to this issue.
To work around this issue you can use the ‘Take Picture’ functionality instead of the ‘Scan’ functionality. We are investigating the issue. As soon as more information is available we will update this page. Our apologies for the inconvenience.
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