Outage in Exact System

Exact API - Elvy sychronisation unavailable (NL)

Resolved Minor

November 27, 2025 - Started 4 months ago - Lasted 4 days
Official incident page

Incident Report

You may currently get a "Service unavailable" error when trying to synchronise Elvy and Exact Online. We are investigating this issue with Elvy. Our apologies for the inconvenience.

Components affected

Exact System Exact API

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/01/2025 01:53PM

This issue has been resolved. Synchronizing data between Elvy and Exact Online will work as intended again. Our apologies for the inconvenience.

MONITORING 4 months ago - at 11/28/2025 02:17PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 11/27/2025 04:27PM

You may currently get a "Service unavailable" error when trying to synchronise Elvy and Exact Online. We are investigating this issue with Elvy. Our apologies for the inconvenience.

Latest Exact System outages

Exact Online Fiscaal – Incorrect calculation of the “heffingskorting” for the partner income tax return 2025 when applying actual return (NL) - about 5 hours ago

Exact Online Fiscaal – Client details for individuals cannot be modified/entered without filling in the field “Dossiertemplate” (NL) - about 8 hours ago

Exact Online Jaarrrekening - Not possible to edit text for Principles of annual accounts and Notes to the annual account in 'Jaarrekening (oud)' and 'Jaarrekening Fiscaal' (NL) - about 8 hours ago

Exact Online Fiscaal – Custom fields on the client card cannot be edited (NL) - about 10 hours ago

Exact Online Fiscaal – When calculating the actual return for a 2025 income tax return, foreign withholding tax is not taken into account (NL) - about 12 hours ago

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