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You may experience that a 2fa code is required to reset the password of a user who has not migrated to One Exact Identity yet, while no 2fa code has been registered. This can occur at least in the following situations:
- The password link for a new user has expired and a new password is requested through the 'forgot password' hyperlink on the login page
- When using the link in the invitation e-mail a new user immediately needs to fill in a 2fa code
We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
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