Outage in Exact System

Exact Online - Password reset may require 2FA for users not migrated to One Exact Identity (Global)

Minor
December 08, 2025 - Started 1 day ago
Official incident page

Incident Report

You may experience that a 2fa code is required to reset the password of a user who has not migrated to One Exact Identity yet, while no 2fa code has been registered. This can occur at least in the following situations: - The password link for a new user has expired and a new password is requested through the 'forgot password' hyperlink on the login page - When using the link in the invitation e-mail a new user immediately needs to fill in a 2fa code We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
INVESTIGATING 1 day ago - at 12/08/2025 01:56PM

You may experience that a 2fa code is required to reset the password of a user who has not migrated to One Exact Identity yet, while no 2fa code has been registered. This can occur at least in the following situations:
- The password link for a new user has expired and a new password is requested through the 'forgot password' hyperlink on the login page
- When using the link in the invitation e-mail a new user immediately needs to fill in a 2fa code

We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.

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