Exact Online - Password reset may require 2FA for users not migrated to One Exact Identity (Global)

This issue has been resolved and you can request a new password without being required to fill in the 2FA code, while no 2FA code has been set.

You can set a new password by following these steps:
1. Go to start.exactonline.nl/start.exactonline.be
2. Enter your username
3. Click on 'Continue'
4. Click on 'Forgot password'
5. Enter your username and email address and click on 'Send'
6. Click on the link you receive in the email.
7. Set a password

Our apologies for the inconvenience.

We have identified the issue and we are working on a fix.

You may experience that a 2fa code is required to reset the password of a user who has not migrated to One Exact Identity yet, while no 2fa code has been registered. This can occur at least in the following situations:
- The password link for a new user has expired and a new password is requested through the 'forgot password' hyperlink on the login page
- When using the link in the invitation e-mail a new user immediately needs to fill in a 2fa code

We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.