Outage in Exact System

Exact Online Premium - Messages sent to the digital postbox are not received in Exact Online (NL)

Resolved Minor
December 09, 2025 - Started about 19 hours ago - Lasted about 3 hours
Official incident page

Incident Report

You may experience that mails sent to the digital postbox are not received in Exact Online. Please note that this only affects Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 12/09/2025 02:38PM

This issue has been resolved, and all previously sent documents are processed successfully. Please refrain from resubmitting documents. Our apologies for the inconvenience.

MONITORING about 17 hours ago - at 12/09/2025 01:14PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 19 hours ago - at 12/09/2025 11:14AM

You may experience that mails sent to the digital postbox are not received in Exact Online. Please note that this only affects Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.

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