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Outage in Exact System

Exact Online - QR code for Exact payment link does not work in PDF document (NL)

Resolved Minor
December 15, 2025 - Started about 1 month ago - Lasted 7 days
Official incident page

Incident Report

We are currently experiencing an issue with generating QR codes for the Exact Payment link in PDF documents. The QR code on your sent invoice currently does not link to the payment page and therefore your customers are not able to use this code to complete their payments. We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 12/22/2025 12:46PM

This issue has been resolved. When sending an invoice the QR code will link to the payment page again. For previously sent invoices your customers can still use the 'Pay now' button in the cover letter to complete the payment. Our apologies for the inconvenience.

IDENTIFIED about 1 month ago - at 12/16/2025 01:13PM

The issue has been identified and we are working on a fix. As a workaround you can (temporarily) add the 'Pay now' button to the e-mail text layout. Your customers are still able to complete the payment process through this button.

INVESTIGATING about 1 month ago - at 12/15/2025 09:12AM

We are currently experiencing an issue with generating QR codes for the Exact Payment link in PDF documents. The QR code on your sent invoice currently does not link to the payment page and therefore your customers are not able to use this code to complete their payments. We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.

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