Outage in Exact System

Exact ELIS - Microsoft Message Queuing fails after Microsoft security updates.

Resolved Minor

December 16, 2025 - Started 3 months ago - Lasted 20 days
Official incident page

Incident Report

After recent Windows updates, there are issues with the working of the Microsoft Message Queuing (MSMQ). Due to these issues Exact ELIS is unable to function. These issues are occurring after installing the following Windows updates: - KB5071544 (Windows Server 2019 & Windows 10 version 1809) - KB5071543 (Windows Server 2016 & Windows 10 version 1607) - KB5071546 (Windows 10 version 22H2 & Windows 10 version 21H2) The issue is under investigation. Additional information will be shared as soon as it becomes available.

Components affected

Exact System Handel

Need to monitor Exact System outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/05/2026 02:53PM

This issue is resolved after installing the Windows updates from 19th of December or later.

MONITORING 2 months ago - at 12/19/2025 11:01AM

A fix is provided for this issue by Microsoft on the 18th of December in:
- KB5074975 (Windows Server 2019 & Windows 10 version 1809)
- KB5074974 (Windows Server 2016 & Windows 10 version 1607)
- KB5074976 (Windows 10 version 22H2 & Windows 10 version 21H2)
Customers affected by this issue are advised to update to the latest Windows Update.

INVESTIGATING 2 months ago - at 12/19/2025 06:53AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 12/16/2025 01:32PM

After recent Windows updates, there are issues with the working of the Microsoft Message Queuing (MSMQ). Due to these issues Exact ELIS is unable to function. These issues are occurring after installing the following Windows updates:
- KB5071544 (Windows Server 2019 & Windows 10 version 1809)
- KB5071543 (Windows Server 2016 & Windows 10 version 1607)
- KB5071546 (Windows 10 version 22H2 & Windows 10 version 21H2)

The issue is under investigation. Additional information will be shared as soon as it becomes available.

Latest Exact System outages

Exact Online Fiscaal en Jaarrekening - Performance issues in Exact Online Fiscaal and Jaarrekening (NL) - 44 minutes ago

Exact Online Fiscaal – Not possible to request deferrals (NL) - about 1 hour ago

Exact Online Fiscaal - Delay in retrieving VIA data due to high volume of request at the tax authorities (NL) - about 2 hours ago

Exact Online Fiscaal - Performance issues on the deferral request page (NL) - about 23 hours ago

Exact Online Bouw - False crash reports through various menu paths (NL) - about 23 hours ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook