Outage in Exact System

Exact Online - Not possible to reset 2FA for non-OEI users by users already migrated to One Exact Identity (Global)

Minor
December 17, 2025 - Started 1 day ago
Official incident page

Incident Report

Currently it is not possible to reset the two factor authentication code for users who have not yet migrated to One Exact Identity by a user who already uses One Exact Identity as login method. We are investigating the issue. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
INVESTIGATING 1 day ago - at 12/17/2025 08:53AM

Currently it is not possible to reset the two factor authentication code for users who have not yet migrated to One Exact Identity by a user who already uses One Exact Identity as login method. We are investigating the issue. Our apologies for the inconvenience.

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