Outage in Exact System
Exact Online - Not possible to reset 2FA for non-OEI users by users already migrated to One Exact Identity (Global)
Resolved MinorIncident Report
Currently it is not possible to reset the two factor authentication code for users who have not yet migrated to One Exact Identity by a user who already uses One Exact Identity as login method. We are investigating the issue. Our apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 12/22/2025 09:10AM
This issue has been resolved. Users who have not yet migrated to One Exact Identity cannot reset both their password and two-step verification at the same time, as is the case for users who have already migrated to One Exact Identity. If a user has lost both, it is now possible for a user who has migrated to One Exact Identity to reset the two-step verification for a user who has not yet migrated, provided you have sufficient rights to do so.
Our apologies for the inconvenience.
INVESTIGATING
3 months ago - at 12/17/2025 08:53AM
Currently it is not possible to reset the two factor authentication code for users who have not yet migrated to One Exact Identity by a user who already uses One Exact Identity as login method. We are investigating the issue. Our apologies for the inconvenience.
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