Outage in Exact System

Exact Bouw - Unable to register for Peppol when your company is already registered in Exact Online (Global)

Resolved Minor

December 18, 2025 - Started 4 months ago - Lasted 29 days
Official incident page

Incident Report

Currently you cannot complete your Peppol registration when the company you are trying to register is already subscribed to Peppol in Exact Online. During the onboarding process you receive a selection of multiple accounts, but selecting an account results in an 'access denied' error. We are investigating the issue. Our apologies for the inconvenience.

Components affected

Exact System Exact bouw7

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/16/2026 12:22PM

The issue has been resolved. It is possible again to register for Peppol without facing unexpected errors. Our apologies for the inconvenience.

IDENTIFIED 4 months ago - at 12/19/2025 02:34PM

The issue has been identified and a fix is being implemented. This issue only occurs when you try to register for Peppol with the same user you have used to register Peppol in Exact Online. Therefore, please refrain from onboarding your company in Bouw with the same user you used to onboard your company in Exact Online.

INVESTIGATING 4 months ago - at 12/18/2025 12:12PM

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