Outage in Exact System

Exact Online Premium - Messages sent to the digital postbox are not received in Exact Online (NL)

Resolved Minor
January 05, 2026 - Started 2 days ago - Lasted about 22 hours
Official incident page

Incident Report

You may experience that mails sent to the digital postbox are not received in Exact Online. Please note that this only affects Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 01/06/2026 11:41AM

The issue has been resolved. All mail messages have been delivered to the digital postbox. Our apologies for the inconvenience.

MONITORING 2 days ago - at 01/05/2026 02:03PM

A fix has been implemented. The messages sent earlier today are still being processed. Please refrain from re-submitting the e-mails since they will be handled with a delay.

INVESTIGATING 2 days ago - at 01/05/2026 01:37PM

You may experience that mails sent to the digital postbox are not received in Exact Online. Please note that this only affects Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.

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