Outage in Exact System

Exact Online Payroll - Year-end allowance reservation incorrectly added to pension base in employment conditions groups 'Gehandicaptenzorg' and 'Geestelijke Gezondheidszorg' (NL)

Resolved Minor

January 15, 2026 - Started 3 months ago - Lasted 20 days
Official incident page

Incident Report

The year-end allowance reservation is currently added incorrectly to the pension base in employment conditions groups 'NL-3507 Gehandicaptenzorg' and 'NL-3506 Geestelijke Gezondheidszorg'. Other employment conditions groups related to PFZW are not affected. We are working on a solution. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/04/2026 09:14AM

The year-end allowance reservation in employment conditions groups 'NL-3507 Gehandicaptenzorg' and 'NL-3506 Geestelijke Gezondheidszorg' has been adjusted. To calculate retroactively with the correct reservation, make a correction request via [employees > payroll > correction requests] with start date 1-1-2026. A recalculation will then take place in the next payroll calculation.
Our apologies for the inconvenience.

INVESTIGATING 3 months ago - at 01/15/2026 08:14AM

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