Outage in Exact System
Azure virtual desktop freezes/ ‘Connection paused’ errors (Global)
Resolved MinorIncident Report
You may experience a 'connection paused'-error while working with Exact Cloud Services, which results in the session freezing. We are investigating this issue. Please be advised to save your work often to ensure minimal effects. Our apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/30/2026 08:06AM
This incident has been resolved.
MONITORING
about 2 months ago - at 01/23/2026 12:55PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 months ago - at 01/22/2026 11:48AM
This is a known global issue which remains under investigation.
As a workaround you can try to connect to the webclient instead of the WindowsApp, via the following URL https://client.wvd.microsoft.com/arm/webclient/index.html
This has the limitations listed below, but should give a stable connection:
1. Only print to PDF is available. No redirected printers are available.
2. No multi monitor support
3. Limited copy paste options
This page will be updated as soon as more information becomes available.
INVESTIGATING
about 2 months ago - at 01/16/2026 07:07PM
You may experience a 'connection paused'-error while working with Exact Cloud Services, which results in the session freezing. We are investigating this issue. Please be advised to save your work often to ensure minimal effects. Our apologies for the inconvenience.
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