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Outage in Exact System

Exact Bouw - Unable to register for Peppol when your company is already registered in Exact Online (Global)

Resolved Minor
January 18, 2026 - Started 3 months ago - Lasted 1 day
Official incident page

Incident Report

Currently you cannot complete your Peppol registration when the company you are trying to register is already subscribed to Peppol in Exact Online. During the onboarding process you receive a selection of multiple accounts, but selecting an account results in an 'access denied' error. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Components affected
Exact System Exact bouw7

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/20/2026 02:47PM

This issue has been resolved. Our apologies for the inconvenience.

MONITORING 3 months ago - at 01/20/2026 08:20AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 01/19/2026 07:01AM

Currently you cannot complete your Peppol registration when the company you are trying to register is already subscribed to Peppol in Exact Online. During the onboarding process you receive a selection of multiple accounts, but selecting an account results in an 'access denied' error. We have identified the issue and are working on a fix. Our apologies for the inconvenience.

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