Outage in Exact System

Exact HR & Salaris Gemak – Update 26.1.1.30 unsuccessful (NL)

Minor

January 22, 2026 - Started about 20 hours ago
Official incident page

Incident Report

The latest update to version 26.1.1.30 was unsuccessful. Not all 'premiegegevens' and 'regelingtarieven' are updated. We are investigating the issue. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )

MONITORING about 14 hours ago - at 01/22/2026 01:58PM

A fix has been implemented and HR & Salaris Gemak is working as intended again. We are monitoring the results.

INVESTIGATING about 16 hours ago - at 01/22/2026 12:48PM

After deploying the 26.1.1.30 update, you may receive an error 'not all software components are working' with error code 0003 after logging in. We are investigating this issue.

IDENTIFIED about 17 hours ago - at 01/22/2026 11:43AM

The deployment of 26.1.1.30 is still ongoing. We will update this page as soon as more information becomes available.

IDENTIFIED about 18 hours ago - at 01/22/2026 10:23AM

A new deployment of the 26.1.1.30 update will take place today at 12:00CET. This will log out all users. The expected time for this update will be 15-30 minutes, during which you will be unable to work in the environment. Our apologies for the inconvenience.

INVESTIGATING about 20 hours ago - at 01/22/2026 08:26AM

The latest update to version 26.1.1.30 was unsuccessful. Not all 'premiegegevens' and 'regelingtarieven' are updated. We are investigating the issue. Our apologies for the inconvenience.

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