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Outage in Exact System

Exact Online Payroll – Employment conditions groups linked to APG not updated for 2026 yet (NL)

Minor
January 22, 2026 - Started about 1 month ago
Official incident page

Incident Report

The employment conditions groups linked to APG are not updated for 2026 yet and will not be updated in time for the calculation deadlines for the first payroll period. This affects the following employment conditions groups: ‘NL-0301a/b Bouw & Infra ‘, ‘NL-0302a/b Hellende daken’, ‘NL-0601 Timmerindustrie’, ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’, ‘NL-4501 Woondienst’, ‘NL-5701a/b Afbouw’, ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’. Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period. The tax settings are up to date for all employment conditions groups. Processing the first payroll period with the current settings has limited impact on the tax declaration, which will be corrected automatically in the next payroll tax declaration after the retroactive correction. We are working on updating the employment conditions groups as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
IDENTIFIED 6 days ago - at 02/26/2026 02:34PM

We are still working on releasing the remaining employment condition groups as soon as possible. In the meantime, we are in consultation with APG to resolve this situation with as little adverse impact as possible. We will update this page as soon as more information is available.

IDENTIFIED 16 days ago - at 02/16/2026 07:36AM

The following employment conditions groups have been released and will follow the calculation rules for 2026:
- ‘NL-0301a/b Bouw’,
- ‘NL-0302a/b Hellende daken’,
- ‘NL-0601 Timmerindustrie’,
- ‘NL-5701a/b Afbouw’,
- ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and
- ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’.

To calculate retroactively with the correct reservation, make a correction request via [employees > payroll > correction requests] with start date 1-1-2026. A recalculation will then take place in the next payroll calculation. In case you calculated period 1 with the 2025 settings, you may notice counter entries of the originally used payroll components.

The following employment conditions groups are still under maintenance and awaiting release: ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’ and ‘NL-4501 Woondienst’. We will update this page as soon as more information is available.

INVESTIGATING 19 days ago - at 02/13/2026 08:56AM

We are still working on making these employment condition groups available as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.

INVESTIGATING about 1 month ago - at 01/22/2026 10:38AM

The employment conditions groups linked to APG are not updated for 2026 yet and will not be updated in time for the calculation deadlines for the first payroll period. This affects the following employment conditions groups:
‘NL-0301a/b Bouw & Infra ‘, ‘NL-0302a/b Hellende daken’, ‘NL-0601 Timmerindustrie’, ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’, ‘NL-4501 Woondienst’, ‘NL-5701a/b Afbouw’, ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’.

Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.

The tax settings are up to date for all employment conditions groups. Processing the first payroll period with the current settings has limited impact on the tax declaration, which will be corrected automatically in the next payroll tax declaration after the retroactive correction.

We are working on updating the employment conditions groups as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.

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