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Outage in Exact System

Exact Globe Payroll – Incorrect calculation parttimers for CLA 1201 t/m 1209 and 1725 (NL)

Resolved Minor
February 23, 2026 - Started about 2 months ago - Lasted 15 days
Official incident page

Incident Report

The pension calculations of parttimers for CLA 1201 t/m 1209 and 1725 are not correct at the moment. Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.We are investigating this issue. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/10/2026 07:38AM

The issue with the pension declaration is solved in the march update which is available from today. Our apologies for the inconvenience.

INVESTIGATING about 1 month ago - at 03/04/2026 03:20PM

The issue with the calculation is solved with an update of the current Service Packs. By making new calculations or recalculations, the pay slips and wage tax returns are correct. Please note: it is currently not possible to create the UPA declaration due to errors. We are investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.

INVESTIGATING about 2 months ago - at 02/23/2026 01:47PM

The pension calculations of parttimers for CLA 1201 t/m 1209 and 1725 are not correct at the moment.
Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.We are investigating this issue. Our apologies for the inconvenience.

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