Outage in Exact System
Exact Online Bouw - Not possible to create new user in Bouw after upgrade of Bouw subscription (NL/BE)
Minor
February 25, 2026 - Started about 4 hours ago
Official incident page
Official incident page
Incident Report
You may experience that after upgrading the amount of users in your Bouw subscription, your contract is not changed. Therefore you cannot create an additional user. We are investigation the issue and will and we will update this page as soon as more information becomes available. In the meantime please refrain from upgrading your Bouw subscription again. Our apologies for the inconvenience.
Components affected
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 4 hours ago - at 02/25/2026 08:41AM
You may experience that after upgrading the amount of users in your Bouw subscription, your contract is not changed. Therefore you cannot create an additional user. We are investigation the issue and will and we will update this page as soon as more information becomes available. In the meantime please refrain from upgrading your Bouw subscription again. Our apologies for the inconvenience.
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